How can we help?

Choose your bag, pick a colour, tap "Add to cart" and go to checkout. Enter your name, mobile number, district, police station and address, then tap "Place order". It takes about a minute.

No. You can order as a guest. With a free account (your mobile number is your login) your address is saved for next time and you can see all your orders in one place.

You see a confirmation page with your order number straight away. Then our team calls you to confirm the details before we pack your bag. Please keep your phone close. If we can’t reach you after 2 tries, the order may be cancelled.

Yes, as long as it hasn’t been handed to the courier yet. Message us on WhatsApp or call us with your order number as soon as possible.

Of course. Add as many bags as you like to your cart. You pay one delivery charge per order.

Yes. Send us a message on the Contact Us page (choose "Wholesale / bulk order") and we’ll get back to you with prices.

All 64 districts of Bangladesh. We don’t ship outside Bangladesh at the moment.

Your delivery charge is set automatically at checkout from your district and police station:

• Inside Dhaka: ৳ 80
• Sub Dhaka: ৳ 120
• Outside Dhaka: ৳ 150

Orders over ৳ 5,000 get free delivery.

Keraniganj, Savar and Hemayetpur, Tongi and the Gazipur outskirts, Narayanganj outer zones and Fatullah, and the Demra and Aminbazar peripheries. Dhaka city police stations are Inside Dhaka; everywhere else is Outside Dhaka. See the full delivery details

Delivery time starts after we confirm your order by phone:

• Inside Dhaka: 1–2 days
• Sub Dhaka: 2–3 days
• Outside Dhaka: 2–4 days

Open Track Order and enter your order number and mobile number. You’ll see every step, from confirmed and packed to on the way and delivered.

Mostly cash on delivery: you pay the delivery person in cash when your bag arrives. Some orders pay a small advance by bKash first (see the next question). The checkout always shows what to pay now and what to pay at the door.

Yes, and you must. Open the parcel and check it in front of the delivery person before you pay. If anything is wrong, don’t accept it, and call or WhatsApp us immediately. Problems can’t be reported after the delivery person has left.

Orders outside Dhaka and first orders pay the delivery charge in advance by bKash “Send Money”. Orders that get free delivery from these customers pay 50% of the total in advance. Returning customers inside Dhaka pay everything at the door. Your advance counts towards your total, and we confirm your order once we’ve checked it.

At checkout you’ll see our bKash number and the amount. Open bKash, choose “Send Money”, send the amount, then type the number you sent from and the Transaction ID (TrxID) at checkout before placing your order. For pre-orders and big orders, the amount includes a small bKash charge (what bKash takes when we withdraw the money), shown as its own line.

Yes, if we cancel or you cancel before we send the parcel, or if you refuse a wrong or damaged parcel at the door: we refund it to your bKash within 3 working days. If you refuse a correct parcel, we keep the delivery charge to cover the courier and refund the rest.

No. The total on your checkout page (bag price plus delivery) is exactly what you pay, in advance and at the door together.

We don’t take returns or exchanges after delivery. Instead, you check your bag in front of the delivery person before you accept it and pay. If anything is wrong, don’t accept the parcel and we’ll put it right. Read the full policy

Don’t accept the parcel. Tell the delivery person and call or WhatsApp us immediately, while they are still with you. We’ll send the correct or a replacement bag at no extra cost, or cancel the order, whichever you prefer.

Sorry, once the delivery person has left the sale is final and we can’t accept claims for damage, a wrong item or a wrong colour. That’s why we ask everyone to take a minute to check the bag at the door.

No, we don’t accept change-of-mind returns. If you’re unsure about a size or colour, ask us on WhatsApp before you order and we’ll send extra photos or a video.

With cash on delivery you don’t pay for a parcel you refuse, so no refund is needed. If you paid in advance and we cancel your order, or can’t replace a wrong or damaged bag reported at the door, we refund the full amount within 3 working days to your bKash, Nagad or bank account.

We source our bags from trusted manufacturers in China, chosen for their quality and finish. Every bag is checked by our team in Dhaka before it is sent to you.

It depends on the bag. You’ll find the material and size under "Details" on each product page. If you’re unsure, ask us and we’ll tell you more.

We show real photos of each bag and colour, but screens differ, so the shade may look slightly different in person. Ask us on WhatsApp for extra photos or a video.

Keep it away from water and direct sun, wipe it with a soft dry cloth, and store it stuffed with paper in its dust bag so it keeps its shape.

Often, yes. Message us with the bag name and we’ll let you know when it’s back, or follow us on Facebook and Instagram for restocks.

Use your mobile number and password. An email address is optional.

Tap "Lost your password?" on the login page. If you didn’t give an email address, contact us and we’ll help you get back in.

Yes. We only use your details to deliver your order and support you, and we never sell them. Read our Privacy Policy.

Some premium bags are sold only to pre-order. We order your bag for you after you pay a deposit, and it arrives in about 20–30 days. The product page shows the expected dates.

50% of the full bill (bag and delivery) by bKash at checkout. You pay the rest in cash when the bag reaches you.

Before we confirm your deposit, yes, with a full refund. Once your deposit is confirmed, a pre-order can’t be cancelled, and if you cancel, the deposit isn’t refunded. You agree to this at checkout.

If your bag hasn’t arrived 40 days after we confirm your deposit, you can cancel for a full refund. You can follow every step on the Track Order page.

Pre-order bags are ordered on their own, because they arrive later. Order ready bags separately so you get them sooner.

Buy with a friend and you both save. Order a Duo bag, share your link, and when a friend orders the same bag (any colour) within 24 hours, you both get the Duo price. How Euler Duo works

Your order isn’t lost. We call you to ask whether you’d like the bag at the normal price or to cancel. If you paid an advance and decide to cancel, we refund it within 3 working days.

Each Duo needs two different mobile numbers and two different delivery addresses. Each of you pays your own delivery charge.