If something isn’t right with your bag, we’ll help you exchange it or get your money back. Please read this short policy before you order.
Check your parcel in front of the delivery person
Please open and check your parcel while the delivery person is still with you. If the bag is damaged, faulty or not what you ordered (wrong item or colour), tell the delivery person and call or WhatsApp us immediately, before they leave.
Once the delivery person has left, we cannot accept claims for damaged or wrong items.
Return window
You can request a return or exchange within 3 days of delivery (maximum). The bag must be unused, with its tags and original packaging.
What can’t be returned
- Bags that have been used or damaged after delivery
- Requests made more than 3 days after delivery
- Damage or wrong-item claims made after the delivery person has left
- Items bought on final clearance (if marked)
How to request a return
Message us on WhatsApp or call us with your order number and a photo of the item. We’ll confirm and arrange pickup or tell you where to send it.
Refunds
Once we receive and check the bag, we refund within 3 working days to your bKash, Nagad or bank account. Delivery charges are not refunded unless the item was faulty or wrong.
Exchanges
Want a different colour or bag? We’ll exchange it if it’s in stock. If the new item costs more, you pay the difference; if less, we refund the difference.